Why you should take a leaf out of HSBC’s book and remember your email system is ‘not an island’

There’s a lot of hype these days about omnichannel marketing and the importance of crafting a consistent customer experience across every platform. The fact is, though, that all channels are NOT equal when it comes to customer engagement. According to industry analysts Gartner, an Adobe 2018 Consumer Email Survey found that 50% of consumers named email marketing as their preferred brand communications platform, compared with a maximum of 20% who said they preferred any other channel.

Topics: omnichannel personalisation marketing communications personalization Customer Data Platform omnichannel marketing cross-channel Business news Email

How a prominent UK daily news brand is making data insights and targeted marketing pay

As a top British daily news brand, our customer reaches 1 in 5 UK adults every day and 70% of the population each month. In 2019 it launched a tablet and smartphone app that allows users to enjoy content from the UK or Scottish editions of its daily periodicals, along with exclusive daily radio broadcasts, podcasts and videos from leading journalists. This draws 34,000 weekly users, with an impressive dwell time of 47 minutes per day.

Topics: Media personalisation customer engagement customer insight personalization data analysis consumer insight

How segmenting an automotive audience leads to more sales

Nobody buys a new car in a hurry. After all, a car is the second most expensive purchase that people routinely make (after a home), and those purely interested in utility or seeking an emergency replacement tend to shop second hand. A new car is a status symbol. It represents who you are, how you live, and what you like to do in your spare time – and that’s without thinking about keeping your family safe, the likely weather and road conditions, and your mileage and environmental preferences. Automotive clients know what they’re looking for and are willing to hold off until they find it. So, the buying journey can take years and approaching the right customer in the right way is absolutely critical.

Topics: personalisation customer engagement automotive personalization customer journey orchestration data unification segmentation segments