Using identity resolution to understand your customers and optimize omnichannel marketing

As we all know, the world changed with the outbreak of COVID-19 and that change has dramatically affected our customers’ buying behaviors. A recent survey found that 41% of respondents are now shopping online for things they would normally purchase in-store. While this change in behavior may be through necessity, it does however create many issues for marketers who are under increased pressure to keep up with these changing demands, and ensure they provide a personalized and meaningful customer experience, no matter the customer’s chosen engagement channel(s).

Topics: omnichannel Customer Data Platform identity resolution

How Identity Resolution Enables Targeted, Personalized Marketing

Last week a customer told me "you can’t serve a customer you don’t understand, and you can’t understand a customer without knowing their behavior". Now there is nothing controversial about this statement and I think that most marketing professionals would agree. But although these principles are central for marketers to provide a personalized and omnichannel customer experience, it doesn’t mean they are necessarily doing everything they can to adhere to them.

Topics: identity resolution