Powering trustworthy customer analytics with a Customer Data Platform

Customer analytics have the potential to promote business profitability by surfacing insights which enable correct business decisions to be made, increasing customer revenue or reducing inefficiencies in the marketing, sales and customer service teams. Meaningful and accurate customer insights must be based on trustworthy, reliable customer data, yet most companies today are dealing with data that is incomplete, inconsistent, inaccurate, inaccessible or fragmented, resulting in business and marketing decisions being made that fail to yield the desired results.

In the best case scenario, a data science team or specific business users will spend precious time cleaning up the mess. In the worst case scenario, time is not spent cleaning the data and faulty data becomes the foundation for poor decisions. It’s not a pleasant choice!

Topics: data analysis data analytics

Foxtons chooses BlueVenn to optimize its customer data management and marketing automation

BlueVenn, the award-winning Customer Data Platform vendor, today announced that Foxtons, London’s leading estate agency, has selected BlueVenn’s Customer Data Platform and Omnichannel Marketing Hub solution to improve its customer insights and ability to hyper-personalize the customer experience.

Topics: Latest News & Press Releases

BlueVenn wins The Estée Lauder Companies’ Hackathon in support of breast cancer

We’re so proud to announce that BlueVenn has won the Grand Prize and the Amazon Web Services "Get Started" Program Award at The Estée Lauder Companies’ Virtual Hackathon 2020! The Hackathon is part of Tech Day of Pink, an arm of The Estée Lauder Companies’ Breast Cancer Campaign, which calls on the global technology community to support lifesaving breast cancer research.

This year's ELC Hackathon included 821 participants, from 18 countries, submitting 92 entries, and was run as a virtual event taking place between September 24 and October 8. The event brought together technology enthusiasts, professionals and students, with the common aim of creating a piece of new or adapted technology with the potential to advance the fight against breast cancer. 

Topics: ELC Hackathon 2020

Life after third-party cookies: putting first-party data to work with a CDP



In the past 15 years, the customer journey has become a multi-platform, multi-device bonanza, with data flooding in from laptops, desktops, mobiles, tablets, TVs and smart wearable devices. Thanks to a number of tracking methods – cookies first and foremost among these – marketers have learned to follow their customers throughout the journey and tailor their offering to match their interests and preferences. But in the past 7 years, customers have started to realize that they’re sharing this data for very little return, and that it’s travelling further and faster than they could have ever imagined. All of a sudden, data privacy and protection have become very real public concerns.

Topics: First-party cookies Third-party cookies

BlueVenn's takeaways from the Customer Data Platform Institute's Member Survey 2020

The CDP Institute (CDPI) is basically THE body providing key resources for organizations that are researching Customer Data Platforms. As a vendor-neutral organization, its main aim is to act as an authority on customer data management and distribute materials or news that will help marketers to make the best use of their data. Every year the CDPI member survey is sent out in an effort to better understand the CDP buyers’ needs around customer data management.

For those that want to read the full CDP Institute Member Survey 2020 report, you can access it here, or for a summary of the key findings from the report, alongside commentary from Anthony Botibol (BlueVenn's VP of Marketing and CDP Institute Advisory Board member), read on:

Topics: data management customer data Customer Data Platform marketing data CDP market CDP Institute

The ultimate guide to Customer Data Platforms

In 2016, a new form of technology, christened the Customer Data Platform, started to gain a lot of attention in the marketing world for its ability to connect disparate data sources, such as a brand's CRM, email, marketing automation and eCommerce platforms, and do away with data silo issues. Essentially, a Customer Data Platform (CDP) will centralize all customer data, unify that data into a Single Customer View, and then enable you to push it to whatever execution or analysis tool needs it.

Over the years, marketers have bought, replaced and re-bought countless technologies with the aim of delivering 1-to-1 customer experiences. The different marketing platforms each help to store customer data, deliver insights to the business, and transfer the information to the marketing, sales and customer services teams, to aid their ability to deliver optimal customer experiences that drive more revenue.

The problem with acquiring new technologies, however, is that each new platform you add to your technology stack will create these silos of data, but also create silos of insights and a siloed way of executing a message or experience to the customer. When you consider that there are over 8,000+ marketing technologies to choose from (social media, content management, mobile, advertising etc), and that a marketing team may use as many as 40 tools to manage customer data, over time we've created a mass of silos everywhere.

Topics: Single Customer View Customer Data Platform customer journey orchestration

BlueVenn announces new omnichannel marketing hub and CDP features in the 2020.3 update

The BlueVenn Marketing Hub just got even better, thanks to a host of new updates in its 2020.3 release. As well as new email, eCommerce, and social integrations and connectors, there are new marketing automation capabilities that offer personalization. There's also a unique coupon code generator and added data compliance functionality, to anonymize personal data fields in the Customer Data Platform

Topics: BlueVenn update

Assessing the impact of the EU/US Privacy Shield announcement on your MarTech stack

On July 7, 2020, the EU/US Privacy Shield was deemed invalid by the Court of Justice of the European Union (CJEU) as part of its ruling in Data Protection Commissioner v. Facebook Ireland and Maximillian Schrems. In the simplest possible terms, this means that the transfer of European Personally Identifiable Information (PII), or data from which any specific European citizen can be identified, to the US is now illegal. It also means that around 60% of the companies transferring data out of the EU are breaking the law as we speak. But what was the Privacy Shield for, what does the fact that it no longer exists mean in practice to marketers, and what steps can companies take to ensure they stay on the right side of the law?

Topics: privacy GDPR data privacy Privacy Shield EU/US Privacy Shield Safe Harbour Safe Harbor

Why multi-touch attribution demands a Customer Data Platform

When 55% of marketers globally are seeing their budgets cut or frozen, and customer purchase behaviors are changing rapidly, the need for increased efficiency is critical. Marketers looking to do more with less,  and defend budgets and resource, are therefore investing in multi-touch attribution solutions to help measure the effectiveness of their campaigns and marketing strategies.

Topics: attribution attribution modeling multi-touch attribution

Build or buy a CDP? 6 critical factors to consider when making your decision

A Customer Data Platform has the potential to revolutionize your business by ingesting data from each one of your marketing platforms, unifying it to create a single source of truth for customer data, then using that information to power marketing campaigns for better prediction, targeting and personalization. But the decision to build or buy a CDP isn’t one that any company should take lightly, as it will have repercussions throughout your brand for months, or even years, to come. It will affect the setup time before you can start benefiting from your new technology, it will affect the costs you’ll need to factor into the budget, and it will have lasting impact on your ability to compete in what, at the moment, is a very turbulent and uncertain market.

Topics: data management Customer Data Platform data unification cdp martech CDP market