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3 in 5 consumers think marketers fail to target them effectively

Data DeadlockMay 22, 2017 -- BRISTOL, UK and BOSTON, MA: Despite the growing availability of online and offline customer data, 3 in 5 consumers (58%) think that brands and marketers are failing to target them effectively.

These findings come from the new Data Deadlock report from marketing automation brand BlueVenn. The new research incorporates data from over 2,000 UK and US consumers, as well as over 600 B2C marketers.

BlueVenn’s research suggests that – while more data is available than ever before marketers are still targeting consumers ineffectively with their marketing campaigns and ads. While many marketers are failing to make the most of the data available to them, consumers themselves are increasingly open to the idea of target content and ads. According to BlueVenn’s research, when shopping online, nearly half (46%) of consumers would like ecommerce sites to reorganize products based on their prior tastes and interests.

Rather than this issue falling to the marketers, the research suggests that the current lack of targeting is more likely down to limited investment in sophisticated tools to deal with the customer data. 87% of the marketers surveyed agreed that until they adopt the right tools, effective customer data analysis is impossible.

Commenting on these findings, Anthony Botibol, Marketing Director at BlueVenn said:

“Even though marketers have heavily invested in many technologies, our findings show there are clearly still issues with using data effectively. In their drive to add new functionalities, many MarTech vendors have largely ignored the underlying data, leaving data management to others. This is why Customer Data Platforms (CDPs) are such an exciting emerging technology.

 “With such a variety of big data available, marketers have the opportunity to learn as much as they can about their customers from all different data collections from online sources. The tools are available to collate this data, analyze it and help produce targeted campaigns to give an end result of a more enjoyable customer experience.”

Data Deadlock Report 

Data DeadlockMarketers are at a deadlock with their customer data and in order to progress, their role is changing from communicator to data scientist. This report asks 602 US and UK marketers and 2,116 US and UK consumers their thoughts to learn:

  • The current state of play with customer data
  • What strategies marketers find most difficult to quantify
  • How consumers feel about their personal data and the use of personalization
  • How can technology help?
  • What tactics do marketers expect to be using in the next five years?

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About BlueVenn

BlueVenn provide marketers with tools for powerful analytics, integrated campaign management, modeling, reporting and email communications through the BlueVenn Marketing Platform. Combined with years of experience building Single Customer View databases for some of the largest B2C organizations in the world, the BlueVenn products and solutions are at the forefront of a marketing big data revolution, redefining how marketers work and interact with their customers.

BlueVenn clients include Subaru UK, The Washington Post, Gannett, The American Automobile Association, Liverpool Victoria, BetFred, Domestic & General, Lego and SunLife.

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