The CDP Institute (CDPI) is basically THE body providing key resources for organizations that are researching Customer Data Platforms. As a vendor-neutral organization, its main aim is to act as an authority on customer data management and distribute materials or news that will help marketers to make the best use of their data. Every year the CDPI member survey is sent out in an effort to better understand the CDP buyers’ needs around customer data management.

For those that want to read the full CDP Institute Member Survey 2020 report, you can access it here, or for a summary of the key findings from the report, alongside commentary from Anthony Botibol (BlueVenn's VP of Marketing and CDP Institute Advisory Board member), read on:

In 2016, a new form of technology, christened the Customer Data Platform, started to gain a lot of attention in the marketing world for its ability to connect disparate data sources, such as a brand's CRM, email, marketing automation and eCommerce platforms, and do away with data silo issues. Essentially, a Customer Data Platform (CDP) will centralize all customer data, unify that data into a Single Customer View, and then enable you to push it to whatever execution or analysis tool needs it.

Over the years, marketers have bought, replaced and re-bought countless technologies with the aim of delivering 1-to-1 customer experiences. The different marketing platforms each help to store customer data, deliver insights to the business, and transfer the information to the marketing, sales and customer services teams, to aid their ability to deliver optimal customer experiences that drive more revenue.

The problem with acquiring new technologies, however, is that each new platform you add to your technology stack will create these silos of data, but also create silos of insights and a siloed way of executing a message or experience to the customer. When you consider that there are over 8,000+ marketing technologies to choose from (social media, content management, mobile, advertising etc), and that a marketing team may use as many as 40 tools to manage customer data, over time we've created a mass of silos everywhere.

The BlueVenn Marketing Hub just got even better, thanks to a host of new updates in its 2020.3 release. As well as new email, eCommerce, and social integrations and connectors, there are new marketing automation capabilities that offer personalization. There's also a unique coupon code generator and added data compliance functionality, to anonymize personal data fields in the Customer Data Platform. 

On July 7, 2020, the EU/US Privacy Shield was deemed invalid by the Court of Justice of the European Union (CJEU) as part of its ruling in Data Protection Commissioner v. Facebook Ireland and Maximillian Schrems. In the simplest possible terms, this means that the transfer of European Personally Identifiable Information (PII), or data from which any specific European citizen can be identified, to the US is now illegal. It also means that around 60% of the companies transferring data out of the EU are breaking the law as we speak. But what was the Privacy Shield for, what does the fact that it no longer exists mean in practice to marketers, and what steps can companies take to ensure they stay on the right side of the law?

When 55% of marketers globally are seeing their budgets cut or frozen, and customer purchase behaviors are changing rapidly, the need for increased efficiency is critical. Marketers looking to do more with less,  and defend budgets and resource, are therefore investing in multi-touch attribution solutions to help measure the effectiveness of their campaigns and marketing strategies.

A Customer Data Platform has the potential to revolutionize your business by ingesting data from each one of your marketing platforms, unifying it to create a single source of truth for customer data, then using that information to power marketing campaigns for better prediction, targeting and personalization. But the decision to build or buy a CDP isn’t one that any company should take lightly, as it will have repercussions throughout your brand for months, or even years, to come. It will affect the setup time before you can start benefiting from your new technology, it will affect the costs you’ll need to factor into the budget, and it will have lasting impact on your ability to compete in what, at the moment, is a very turbulent and uncertain market.

BlueLlull. BlueLeibniz. BlueEuler. If our name had been inspired by anyone else, BlueVenn just wouldn’t be the same. Sure, John Venn may not have been the first to use schematic diagrams to represent set collections and all their possible logical relations, but he was the first to popularize them.

As we all know, the world changed with the outbreak of COVID-19 and that change has dramatically affected our customers’ buying behaviors. A recent survey found that 41% of respondents are now shopping online for things they would normally purchase in-store. While this change in behavior may be through necessity, it does however create many issues for marketers who are under increased pressure to keep up with these changing demands, and ensure they provide a personalized and meaningful customer experience, no matter the customer’s chosen engagement channel(s).

Raleigh, NC and New York, NY, June, 2020 - BlueVenn, the multi award-winning Customer Data Platform and Journey Orchestration vendor, has announced that Infobase, America’s leading cloud-based subscription provider of educational content through high-quality video and database resources to colleges & universities, K-12 schools and enterprises, has chosen its multi-channel marketing technology to improve customer insights across the business, and empower the marketing team with the tools to create highly personalized cross-channel marketing campaigns.

Raleigh, NC and Atlanta, GA, June, 2020 - InfiniteIQ Consulting, a nationally recognized technology and data management consulting firm, and BlueVenn, the leading Customer Data Platform (CDP) vendor, have announced a new strategic technology partnership focussed on helping healthcare, financial services, insurance and retail organizations make better sense of their customer data, and improve their omnichannel personalization and customer analytics capabilities.